Virtually every bigger brand has a number of offshore offices, and managing them all is a tough job. You got to keep tabs on the income flow, customer feedback, which products (or services) are getting some buzz and which don’t, and plenty of other things. However, you also have to manage your human resources – the employees.
The only way to do your business right is to make sure that your work staff is satisfied and eager to actually do the heavy lifting. Today we’ll share a couple of tips in regard to effective online communication between offshore offices.
1. Set up a proper communication system
First and foremost, both your main headquarters and every other office need to be using the same mode of communication. Whether it’s e-mail, group chats, or other communication platforms (for example, Skype or Telegram), it doesn’t really matter.
What really matters is that everyone is using the same platform. This will avoid confusion and miscommunication will follow pretty fast.
2. Use adequate tools for online communication
Now that you’ve settled for a platform, you should decide which tools your teams will be using. If you’re unsure about which online communication tools are at your disposal, you can begin your search with the Neets Miniconnect catalog.
3. Pay close attention to the needs of your team
Leaders should follow by an example, and you’ll be setting a wrong one if you pack your employees’ schedules beyond a certain point. You should decide on the number of online meetings rationally. If your brand needs daily meetings, keep them brief. Weekly briefings should be a summary of the 5-day cycle.
Stick to the important things, but also pay attention to what your team needs. An online meeting is also an opportunity to listen to your brand’s segmented needs in terms of more financial means, better equipment, more time for a certain project, and so on.
4. Keep time zones in your consideration
If your offshore teams operate within the same time zone, you can easily skip this step. If not, you’ve got some planning to do. Check each team’s time zone before you schedule a meeting. There will be times where certain employees won’t be physically able to reach their laptops if the meeting is scheduled at the time when they’re going (or returning) from work.
Additionally, one of the best ways to obliterate your team’s morale is to bother them during their off-hours, or even at night. Of course, this doesn’t particularly apply to urgent situations.
5. Avoid preferential treatment
Basically, your offshore offices differ from your main HQ only in terms of logistics. The employees who work for you offshore should be treated in the exact same way as your in-house team. This policy should be pretty visible, but you shouldn’t be overly vocal about it. Remind your offshore teams that they’re also a part of the family by letting them participate in dialogs whenever you deem it as beneficial.